Terms of Service
These terms govern your use of our automotive services and website. Please read them carefully before using our services.
Welcome to 4My Auto NAPA AUTOPRO. These Terms of Service ("Terms") constitute a legal agreement between you ("Customer" or "you") and 4My Auto NAPA AUTOPRO ("we," "us," or "our"). By using our services or website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
By accessing our website, scheduling appointments, or receiving automotive services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
These Terms may be updated from time to time. Continued use of our services after changes constitutes acceptance of the updated Terms.
Service Agreement
We provide warranties on parts and labor as specified in your service agreement. NAPA parts come with manufacturer warranties. Our labor warranty covers workmanship for the specified period.
Appointments should be cancelled at least 24 hours in advance. Late arrivals may result in rescheduling. We reserve the right to charge fees for no-shows without prior notice.
By leaving your vehicle with us, you authorize necessary repairs and agree to pay for services rendered. We are not responsible for personal items left in vehicles.
Payment is due upon completion of services unless other arrangements have been made. We accept cash, credit cards, and debit cards. Outstanding balances may incur interest charges.
- Provide accurate vehicle information and service history
- Remove personal belongings from vehicles before service
- Inform us of any known vehicle issues or concerns
- Comply with appointment schedules and policies
- Pay for services in accordance with payment terms
- Notify us immediately of any warranty concerns
Included Services:
We provide automotive repair, maintenance, and diagnostic services using quality NAPA parts and certified technicians. All services are performed according to industry standards.
Service Limitations:
- •Service limitations based on vehicle condition and parts availability
- •Warranty coverage excludes normal wear and tear items
- •Liability limited to the cost of services provided
- •Not responsible for pre-existing vehicle conditions
- •Estimates are approximations and final costs may vary
- •Disposal fees may apply for certain parts and fluids
Labor Warranty
- • 12 months or 20,000 km on most repairs
- • Covers workmanship defects only
- • Requires original receipt for claims
- • Subject to normal use conditions
Parts Warranty
- • NAPA manufacturer warranty applies
- • Varies by part type and manufacturer
- • Replacement or repair at our discretion
- • Installation charges may apply
Important: Warranties do not cover normal wear items, abuse, neglect, or damage caused by external factors beyond our control.
Our liability for any claim related to services provided is limited to the amount paid for such services. We are not liable for:
- ×Consequential or incidental damages
- ×Loss of use of vehicle
- ×Loss of profits or business
- ×Personal property left in vehicles
- ×Pre-existing vehicle conditions
- ×Damage caused by customer negligence
Maximum Liability: In no event shall our total liability exceed the amount paid by the customer for the specific service giving rise to the claim.
Payment Methods
- • Cash
- • Credit Cards (Visa, MasterCard, Amex)
- • Debit Cards
- • Electronic transfers (arranged)
- • Fleet accounts (approved customers)
Payment Terms
- • Payment due upon service completion
- • Estimates valid for 30 days
- • Additional charges may apply
- • Interest on overdue accounts: 2% per month
- • Collection costs charged to customer
We are committed to resolving any disputes fairly and efficiently. Our dispute resolution process includes:
Direct Communication
Contact our management team to discuss concerns
Mediation
Third-party mediation if direct resolution fails
Legal Action
Courts of Ontario, Canada have exclusive jurisdiction
If you have questions about these Terms of Service or need clarification on any provisions, please contact us:
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict of law principles.
We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a new "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated Terms. For significant changes that materially affect your rights, we will provide reasonable notice.
It is your responsibility to review these Terms periodically to stay informed of any updates.